Terms and Conditions
“Our mission is to serve our customers with the highest level of integrity and ensure customer satisfaction, because we are dedicated to delivering the highest level of customer service with warmth and friendliness.
We intend to make your shopping experience remarkable by providing solutions that are fast, secure and easy. Most importantly, we collaborate with businesses and manufacturers to provide our valued customers with a wide range of products and massive savings on all purchases”
This website www.thedealalley.com is registered and owned by Friendly Deals Ltd.
This is a legal document binding you, the customer (that may be referred to as “you”, “your” or otherwise, the “customer” all over our documents) and us.
These terms will apply to all transactions on this website, either you are buying a single deal, buying in bulk, buying to resell or you are buying on behalf of someone/organisation.
It is the customer’s duty to carefully read through our Terms and Conditions before placing an order. You should read our Terms and Conditions each time you place an order through our, because our Terms and Conditions are constantly being reviewed and updated. However the Terms and Conditions published on the website (www.thedealalley.com) at the time you place your order will apply.
- Words and Meaning
Contract means this legal binding agreement between you, the customer and us.
Agreement means Terms & Conditions or Contract
Products/Goods mean the deals that you have purchased through our website.
Order means the products/goods/deal you have purchased through our website.
Premises refer to the address/location you have requested your order(s) to be delivered to.
We/Us/Our refers to www.thedealalley.com
You/Your/Customer refers to the individual/group/entity/organisation that placed the order through our website.
- The Agreement
It is your duty to read this agreement carefully. You are agreeing to the terms and conditions of this agreement by browsing, accessing, using this website, its facilities or transacting on this website. This agreement is between you and friendly deals ltd.
We reserve the right to amend this agreement at any time and all of the amendments made to our terms and conditions will be on our website. By continuing to visit our website or using any of our services after every amendment will be deemed as acceptance of our terms and conditions.
There’s an age requirement to use our service. By completing a purchase on our website, you are confirming you are age 18 or over.
Any malicious use or hacking of this website in not allowed.
We reserve the right to deny you access to our website and services.
- Order Process
By buying a deal on our website, you are accepting the legally binding agreement which involves return policy, exchange, refunds, privacy, Terms and Conditions.
When you have placed your order, we will acknowledge your order by email. This is just to let you know that we have received your order and our team will process it.
By placing an order for a deal through our website, you have confirmed you are aged 18 or over. We reserve the right to carry out further checks for age verification.
We have the right to cancel your order if we are not happy with some or all of the information provided at the time you placed the order.
We reserve the right to send you promotional emails, we may also send you order update and information regarding your account activity.
- Product and Web Accuracy
It is possible your order will be placed directly from the manufacturer, or other distributors around the world.
Images of products shown on this website are for illustrative purposes only. Products are well represented in images shown, though may vary slightly.
- Prices and Payment
We guarantee our prices will always be the lowest and that is why we have set up a price guarantee for our valued customers.
We offer free delivery on some of our items. When delivery is not free, the delivery cost will be separate from the product cost and will consequently reflect in the sum total.
We accept payment from all the major credit and debit cards, including apple pay and google pay.
We do not accept cash or cheque on delivery.
We deliver to all mainland countries worldwide
We will notify you of the delivery date when your order has been successfully processed. We may call you or send you an email or SMS to inform you of your delivery date.
Delivery will normally take between 3-5 working days after the deal has ended, however if there is a change in plans or logistics, we will let you know in advance by email, phone or SMS.
Deliveries are booked on the basis that there is reasonable access for the safe delivery of your order.
Orders will be delivered to specified premises. We will not deliver to your premises unless there is an adult there to sign for it. The signature confirms that the order(s) have been received.
Delivery does not include installation, unless otherwise specified on the website.
It is the customer's responsibility to ensure that all manufacturer guidelines are complied with in the siting and use of the products.
We reserve the right to charge additional redelivery fee if we miss you the first time and need to redeliver on a different date.
It is the customer's responsibility to ensure product is inspected upon delivery and refused if any damage is found. Failure to notify us of any visible damage may result in claims being refused.
It is the customer's responsibility to ensure that you or the person you have nominated to receive the delivery have signed for the actual goods and correct number of goods.
Customer must not use a product that is incorrect or different to that which was ordered. Failure to comply with this will deem that you have accepted the goods and the chance to exchange this product will be withdrawn.
- Changing Your Mind
We will provide you a full refund excluding delivery cost, if you (the customer) change your mind about the good(s) you have received within 7 days. On this basis we will only be able to issue a refund when the item is in original condition i.e. boxed, unopened and unused.
Not all products qualify for a return/exchange/refund, in this likely event you will be informed in the product terms and conditions.
We are unable to offer replacement on some of our products. These includes: DVDs, CDs, software CDs, computer games, console games, memory cards, and personal hygiene products.
- Faulty Items
All goods are covered by manufacturer’s warranty against faulty workmanship and materials. This is subject to the terms and conditions of that warranty.
If your product does not work or appear not to be working as specified, please first check the manufacturer’s manual and guidelines to ensure that everything has been done appropriately.
If an exchange or replacement is necessary, please notify us within 7 days from the day the product was delivered. Note, a refund, exchange or replacement is only acceptable within 7 days from the day the good(s) was delivered.
It is the customer's responsibility to refer to the manufacturer’s operating manual, care manual, maintenance manual.
- Personal Data
We take privacy issues very seriously and we understand customer privacy is very important. www.thedealalley.com will always comply with the Data Protection Act 1998.
The products sold on www.thedealalley.com have been designed to comply with all relevant EU and US legislation, we however cannot guarantee or represent that they comply with any legal requirement outside these jurisdictions.
www.thedealalley.com will not and cannot accept liability for any consequential loss of profit or indirect losses.
We exclude all other warranties, either expressed or implied to the extent permissible by law.
www.thedealalley.com owns the copyright, trademarks and property rights in this material.
No content of this website should be used for any reason other than personal use. Commercial use is not permissible.
You, the customer accepts not to misuse any part of this website.
As part of our marketing strategies, this website may contain links to other websites that are unrelated to us, we strictly warn that we are not responsible for the content or practices of those websites.
This legally binding document is between the customer and us. Apart from the two involving parties, no one else has the right to enforce the terms of this agreement.
The products sold on www.thedealalley.com are intended for conventional domestic use by the customer and deem appropriate for resale.
This agreement is covered by the UK law. It is unanticipated that we find ourselves in court against our customers. However in the likely event of any court hearing, we have both agreed that the hearing will only take place in English Court.
www.thedealalley.com is owned by Friendly Deals Ltd.
Registered Office: Homberg House, Dartford Kent United Kingdom DA1 5FP.
Our company registration number is 8032321, we are registered in England and Wales.
We value our customers and we try our hardest to make them happy. To further improve our relationship with our customers, we have decided to give our customers the chance to tell us what they think about our services.
Customers can also use this opportunity to tell us what goods they would like to have a deal on.